Refund policy

Effective Date: July 13, 2025
📧 Contact: support@hazeltaleandbrew.com

At Hazel Tales & Brew, every roast and every piece of merch is made just for you—freshly fired beans, freshly printed designs. Because most of what we sell is either perishable or personalized, our ability to accept returns is limited. Here’s how it works:

Perishable Coffee & Wellness Goods

  • Final Sale: All roasted coffee, teas, and wellness items (scrubs, soaps, etc.) are non-returnable and non-refundable once they leave our facility.
  • Quality Promise: If we ship the wrong item or your order arrives damaged, let us know within 7 days and we’ll make it right (replacement, credit, or refund).

 

Customized Merchandise (Mugs, Shirts, Blankets, etc.)

Please double-check sizing charts and customization details before submitting your order. We do not provide refunds for Buyer's remorse. 


Damaged or Incorrect Orders

If your product arrives damaged or incorrect (wrong item, wrong size, printing error, etc.):

  1. Email hazeltaleandbrew@gmail.com within 7 days of delivery.

  2. Include your order number, brief description and clear photos of the issue.

  3. We’ll send a corrected replacement or offer store credit when appropriate.


Subscriptions

You may pause, cancel, or adjust your coffee subscription at any time through your account or by contacting us.
Changes must be made at least 48 hours before your next billing cycle to avoid being charged.


Refund Eligibility

Refunds will only be issued in cases of:

  • Fulfillment errors (e.g. wrong product sent)

  • Verified damage upon arrival

  • Duplicate or unauthorized transactions

Approved refunds will be processed back to your original payment method within 5–10 business days.

 

We aim to make every order feel personal, intentional, and just right.
Still have a question? We’re happy to help:
📧 support@hazeltaleandbrew.com