Shipping policy

Effective Date: July 13, 2025
📧 Contact: support@hazeltaleandbrew.com

At Hazel Tales & Brew, every product is crafted with intention—from the moment you click “order” to the day your package arrives. Below is everything you need to know about how we ship your coffee, wellness goods, and personalized merch.

Processing Time

 

Coffee & Wellness Orders:

  • Freshly roasted to order in 1–3 business days

  • We never pre-roast or pre-pack, so your coffee arrives as fresh as your vibe

Customized Merchandise (Mugs, Shirts, Blankets, etc.):

  • Made-to-order with production time of 2–7 business days

  • Each item is custom printed or embroidered just for you

Estimated Shipping Time

  • USA Orders: 7–10 business days after processing

Note: Delivery times are estimates and may vary due to carrier delays, holidays, or high-volume periods.

Shipping Confirmation & Tracking

You’ll receive a tracking number via email once your order is fulfilled and shipped. If you don't see it, check your spam or promotions folder just in case.

Shipping Locations

We currently only ship within the United States. If you don’t see your region listed during checkout, email us at support@hazeltaleandbrew.com and we’ll do our best to accommodate.

Undeliverable or Incorrect Addresses

Please double-check your shipping address before placing an order. We are not responsible for:

  • Lost items due to incorrect or incomplete address

  • Reshipping fees on returned packages due to address errors

Multiple Shipments

Your order may arrive in separate packages if you order both coffee and custom merch. You’ll receive tracking numbers for each shipment as applicable.

Questions About Your Order?

We’re happy to help. Reach out to support@hazeltaleandbrew.com with your order number and details—we’ll respond within 1–2 business days.